Monday, 23 May 2016

CARILLIONAMEY - HANDHELDS AT THE READY!

Handhelds at the ready!

CarillionAmey understands that the delays getting faults seen to in a timely manner is one of the biggest issues raised by families. So we’ve rolled out over a thousand handheld devices across the business, each one having been upgraded with new software, that provides the vital data needed to spot your problem and identify the tasks to be done and the specialists needed to resolve it. All in all, the result should be a much smoother experience for families from when they make their initial call into our helpdesk.
 
Of course no technology is useful if people don’t understand how to use it. So our training teams have delivered an intense training package to operatives (our problem fixers), equipping them with the skills to interpret the data coming from the devices and to make quick, accurate decisions about what action to take. On top of that, we have identified 140 people in the business to act as Super Users, highly trained individuals located in all areas of the business who are able to share their expertise about the technology and deal with issues quickly.



We’re still in the early days and customers will gradually start to see the benefits over the coming weeks and months including reduced waiting times, fewer missed appointments and the right tradesperson sorting out families issues quickly and efficiently. 

Friday, 6 May 2016

TRAVEL TO USA - CHANGES TO THE RULES

The Visa Waiver Programme (VWP) allows most British Citizen passport holders to visit the US for up to 90 days. The types of journey allowed under the VWP include tourism, certain types of business visit and transit to another country.

With effect from the 1st April 2016, the rules changed for UK citizens who want to enter the USA under the VWP.  UK citizens must have an electronic passport (e-passport) to be eligible for visa-free travel to the United States.  Please take a moment to ensure you have an e-passport before planning your trip.


Further information is available here