Thursday, 31 March 2016

SMOKE ALARMS - WHEN DID YOU LAST TEST YOURS?


When was the last time you tested your smoke alarms? Be sure to push the test button every so often and replace batteries if the warning bleeps start.

Thursday, 24 March 2016

SUBSTITUTE SERVICE FAMILY ACCOMMODATION (SSFA) REPAIRS

SSFA repairs

Mears Group Limited took over the management of SSFA and SSSA on 19 January 2016. The former supplier, HCR, will continue to manage their properties until they can be transferred to the new supplier.

For reporting faults to substitute properties, please telephone (or email) Mears - or HCR (if you live in a property taken on to the scheme before 31 December 2015) at the earliest opportunity.

Mears

During office hours (08:30 - 17:00 Mon to Fri - except Bank Holidays) contact the Mears Accommodation Team: Telephone: 0800 032 4547. email: resident.enquiry@mearsgroup.co.uk
Emergency repairs outside office hours (17:00 - 08:30 Mon to Fri, weekends and Bank Holidays) Mears Emergency Contact Centre. Telephone: 0800 032 4547.

HCR

During office hours (Mon to Thurs 09:00 to 17:30, Fri 09:00 to 17:00) Contact HCR's Maintenance Advisors for both routine and emergency problems contact: Telephone: 01256 313764 HCR's general switchboard: 01256 812700. Email: maintenance@hcr.co.uk
During out of office hours (Mon to Thurs 17:30 to 09:00, Fri from 17:00 to Mon 09:00). Contact ABLE Telephone: 0333 6664357

Monday, 14 March 2016

Wednesday, 9 March 2016

MOVE IN/MOVE OUT STANDARD TICK SHEETS

Move in and Move out

These booklets detail the Move In and Move Out standards required of your SFA ensuring that you know exactly what is required from you to get your property to the agreed standard.

Further information is available on the Carillion Amey website

Tuesday, 8 March 2016

Monday, 7 March 2016

Tuesday, 1 March 2016

CARILLION AMEY SELF HELP GUIDES



These films provide simple instructions to assist customers with 
everyday household issues that they can try and fix themselves. However, 
if at any stage a customer feels uncomfortable or unsure with 
the suggested actions they should contact the 
Helpdesk on 0800 707 6000 (Option 1) for assistance.


•Electricity - shows the viewer how to reset the electric trip switch.

•Radiators - shows the viewer how to bleed a radiator.

•Boiler - shows the viewer how to reset a boiler.

CARILLION AMEY - CHANGES TO OPENING TIMES FOR COMPLAINTS & COMPLIMENTS CALL LINE


Change to existing service - From 1st March, CarillionAmey, are changing their opening times for their complaints and compliments call line, the 0800 707 6000 option 5 number, at the Helpdesk. 

On the Option 5 service, calls will now be answered between 0830hrs to 1700hrs. CarillionAmey want to make sure that families who have raised complaints receive clearer responses and in order to do this they need their complaints handlers to spend quality time looking into each complaint to provide more informed responses to each customer. 

This change is intended to improve customer service to their customers.