Thursday, 17 December 2015

Monday, 14 December 2015

KEEP YOURSELF SAFE ONLINE



For useful information on protecting yourself and your computer click here


Friday, 11 December 2015

SFA - PROCESS ON MAKING A STAGE 2 HOUSING COMPLAINT

Not all housing complaints are straightforward and you may not be happy with the response your complaint receives. So here is a refresher of the process and note that stage 2 has been updated so for those unfortunate enough to be familiar with the complaints system please take the time to look at the changes.

Stage 1 – If you are unhappy with a service whether its maintenance, contractors, or housing allocations you should raise a complaint with CarillionAmey and make sure you receive a reference number.

Stage 2 - If you find you are unhappy with the response you receive from CarillionAmey at stage 1 and wish to escalate the issue to stage 2, you can use a new online form as introduced by DIO. The new form features simple text boxes with a clear indication of what information you need to provide before the form can be emailed to the DIO Service delivery Customer Service Team at RAF Wyton.

Stage 3 - If you have completed stage 2 and are still dissatisfied, you can escalate your complaint to the Independent Housing Review Panel click here for the full details.

What’s new about stage 2?
You have two options. The first requires the soldier to complete the complaint form online, at work on the military intranet. The second option enables either the soldier or the spouse to file the complaint.
  1. Online - by completing the online stage 2 complaint form which is available on the MOD Intranet.
  2. Letter - by writing to the Customer Service Team at:
    DIO Service Delivery Accommodation,
    Ground Floor, Swales Pavilion,
    RAF Wyton,
    Cambridgeshire
    PE28 2EA
Quote the stage 1 complaint reference number and briefly set out your complaint, why you are not satisfied with the stage 1 response and what outcome you would like.
DIO should acknowledge your stage 2 complaint within three working days and provide you with a reference number. An investigation will then be carried out - depending on the nature of the complaint, this can take some time.

COMBAT STRESS




There is often a long delay between Veterans leaving the military and seeking help. In 1994 the average delay seeking help for Service-related mental health conditions was 24 years. By 2014 this had reduced to 12 years.

Through their work, and that of the military chain of command and other mental health charities, Combat Stress are breaking down the stigma around mental illness, leading to more Veterans feeling able to come forward. 

For 96 years they have been there for the military community and will be for decades to come. If you or a member of your family served in the UK Armed Forces and need to talk about mental health, please call the 24-hour Helpline on 0800 138 1619.

Thursday, 26 November 2015

BENEFIT LINKS


Jobseeker's Allowance (JSA) : https://www.gov.uk/jobseekers-allowance/overview

Employment and Support Allowance (ESA): https://www.gov.uk/employment-support-allowance

How and when your benefits are paid: https://www.gov.uk/how-to-have-your-benefits-paid

Wednesday, 18 November 2015

MOULD IN YOUR SFA?

Image result for affected by mould in your sfa

Are you affected by mould in your SFA?  If so, click here to register your details on the AFF Mould Register.


ARMED FORCES CHILDCARE VOUCHER SCHEME


Childcare vouchers are a government initiative designed to help working parents pay for childcare. You can convert part of your salary into vouchers saving the tax and National Insurance you would normally pay on that amount.

For further information call the Freephone helpline on 0800 066 5075, e-mail AFCVS.motivation.uk@sodexo.com or visit the website

MAIL REDIRECTION ON MOVE-OUT


When Moving Out of your Service Family Accommodation please make sure that you have arranged to redirect your mail. 

The Post Office offers a redirection service here

BRITISH FORCES BROADCASTING SERVICE


FORCES TV


BFBS RADIO


DO YOU HAVE A TV LICENCE?


Just like every household in the UK, MOD bases and accommodation need to be licensed.

Whether you live on or off the base, you need to be covered by a TV Licence to watch or record programmes as they're being shown on TV - on your tablet, mobile phone, laptop, TV or any other device.

TV Licensing Officers are authorised to visit MOD bases to check unlicensed addresses.

If you're watching TV illegally, you risk prosecution and a fine of up to £1000, plus legal costs.

Monday, 16 November 2015

NUFFIELD CENTRE

All members of the UK Regular and Reserve Forces (including UOTC and Cadet adults, but not Cadets) are entitled to use the Nuffield Centre and its recreational facilities at JSMTC.  Dependants of those members listed above may use the Nuffield Centre in a non-entitled capacity.  MOD Civil Servants and other civilians who have a very close connection with the Services may also be authorised by CO JSMTC to use these Service welfare and recreational facilities.

Visit the website at www.nuffieldanglesey.org.uk


Tuesday, 10 November 2015

ARMED SERVICES ADVICE PROJECT - ASAP

The Armed Services Advice Project is part of the Scottish Citizens Advice Bureau service.

They can assist with

Benefits - entitlements, support with applications, appeals

Housing - whether you rent, own or are homeless

Work-related problems - terms & conditions, dismissal, sickness absence, unfair dismissal, intimidation and redundancy

Relationships - issues leading to separation, children, bereavement and other family matters

Consumer issues

Debt & Money Advice

Service related matters


Lines are open from 9am until 5pm Monday to Friday.

E-mail ASAP@citizensadvicedirect.org.uk

Further information is available from http://www.cas.org.uk/ and http://www.adviceasap.org.uk/

CARILLIONAMEY CONTACT


Monday, 9 November 2015

TICKETS FOR TROOPS

You are eligible to apply for tickets through Tickets for Troops if you are a serving member of HM Armed Forces, or have been medically discharged from the Forces since the commencement of military action in Afghanistan in 2001.
Serving members include both Regulars and Reserves.  Serving members must have a valid MoD 90 (Service ID Card) and Service ID number to register and use the tickets available on this site. Those who have been medically discharged must enter the Service ID Number issued to them whilst serving in the HM Forces.

Further information on registering and tickets for events is available at the link below:



HELLO FROM HOME




The Adventures of Harvey & Bob and Hello from home are two publications based on deployment activities for children. 

The HIVE now has these books in stock, so if your spouse/partner is away on deployment and you have children, pop in to the HIVE and pick up a copy.

Tuesday, 3 November 2015

JOBSEEKER'S ALLOWANCE

Spouses and older children of forces personnel are now able to claim income-based Jobseeker’s Allowance (JSA) as soon as they return to the UK, instead of them having to wait for three months.

Further information is available  here



Tuesday, 15 September 2015

BFPO - ENDURING FREE MAIL SERVICE



In response to feedback received from personnel, the MOD has taken the step to extend its Enduring Families Free Mail Service (EFFMS) from 1 September 2015.
It will allow a further 1,200 personnel serving on joint operations on land, sea, and air to benefit from the opportunity to receive letters and parcels from their family and friends for free.
The EFFMS is delivered by the British Forces Post Office (BFPO) in conjunction with Royal Mail, and allows family and friends to send letters and items roughly the size of a shoe box and weighing up to 2kg from one of the 11,500 post offices throughout the UK to Defence personnel around the world.
See full details at this link



Note:  Postal charges apply for parcels to certain areas.  Download the App to your tablet or smart phone to see details:








Tuesday, 8 September 2015

FORCES HELP TO BUY SCHEME

For information on the Forces Help to Buy Scheme click here




Tuesday, 4 August 2015

Thursday, 30 July 2015

ADT INSTALLATION OFFER

"PLEASE NOTE THE FOLLOWING INSTRUCTION FROM CARILLIONAMEY:
Installing of alarm systems to SFA is allowed. Please can occupants be reminded that it is their responsibility to maintain. All making good following removal for move out needs to be carried out by the occupant and all debts must be settled before vacating the property. Also can it be highlighted that if any alarm were to go off in neighbouring houses that the occupants are to call the RMP or local police and not the CarillionAmey Help Desk as we will not be able to attend and resolve. (If anyone is unsure of what is or is not allowed and what is required to 'make good' please call the CarillionAmey Help Desk and book an appointment for the Accommodation Officer to attend and discuss.)"



Tuesday, 28 July 2015

Tuesday, 30 June 2015

HIDDEN WOUNDS



Our Hidden Wounds psychological wellbeing service can arm Veterans, their families and the families of those currently serving with the skills to understand and manage these emotions. Free and confidential support is accessible by phone, Skype or face to face in Wiltshire and Yorkshire . Please visit www.helpforheroes.org.uk/hidden-wounds or get in touch with the team to find out more.

Thursday, 14 May 2015

Friday, 27 March 2015

CARILLIONAMEY CUSTOMER SERVICES

SERVICE FAMILIES ACCOMMODATION

Customer Services

 

Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service we can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is.
Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.

 

How to make a complaint

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.

 

Stage 1

If you are dissatisfied with our service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website.
Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.

 

Stage 2

If your complaint has been closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team.
You should briefly set out your complaint and why you are not satisfied with the Stage 1 response in writing to:
Customer Service Team,
DIO Service Delivery Accommodation,
Ground Floor,
Swales Pavilion,
RAF Wyton,
Cambridgeshire
PE28 2EA.

If you make a written complaint we will acknowledge it within 3 working days. An investigation will be carried out but depending on the nature of the complaint, this can take some time.

Stage 3

If you are not satisfied with the response you receive at stage one and stage two, you can escalate your complaint to the Independent Housing Review Panel by writing to:
Independent Housing Review Panel
CD(P) Service and Veterans Welfare Accommodation Policy C2
Ministry of Defence
Floor 6, Zone A
Main Building
Whitehall
London
SW1A 2HB

CHANGE OF MAINTENANCE CONTRACTOR - PFI PROPERTIES


Tuesday, 10 March 2015

Thursday, 5 March 2015

DOMESTIC ABUSE - MOD WEBSITE

A new government website has been launched for advice on Domestic Abuse. Please click here for further information.

Thursday, 12 February 2015

CARILLIONAMEY

CarillionAmey now utilise social media including twitter.  They regularly tweet useful information and have a dedicated staff member that monitors their social media sites and responds to queries sent in this way between the hours of 0900 - 1700, Monday - Friday.

VETERANS' NOMINATION SCHEME




Tuesday, 10 February 2015

MOBILE PHONE CALLS TO CARILLIONAMEY

Personnel are reminded that when ringing CarillionAmey, calls made from a Mobile Phone are charged.  Where possible a call should be made using a landline.

If you use a mobile you can call the geographical number which is 0151 728 1630.  




Friday, 16 January 2015

BUYING YOUR OWN HOUSE?

Mortgage Buzz

Shared Ownership – How Does It Work

*For members of HM Forces there is the Forces Help To Buy (FHTB) Scheme but there are also other Help-to-Buy Schemes available to qualifying buyers – Forces and Non-Forces.

Shared ownership is a service that has been provided through Housing Associations for some time now and allows people to part-rent and part-own a property.

It is aimed at people who aren’t in a position to buy their home outright; Shared Ownership lets them buy a stake of 25-75 per cent in the property with a mortgage and they then pay rent on the remaining share that remains owned by the housing association. The amount of rent they will pay can be up to 3% of the Association’s share of the property value – the share that the Association retains.

Example
If there was a property valued at £160,000 and it was bought on a 50% share, the initial rent would be £80,000 x 3 per cent = £2,400 per annum = £200.00 monthly.
The mortgage payment for the £80,000 you have purchased would be payable as well as the rent.

Keep buying more of your home…

This is known in the business as ‘staircasing’, you can buy additional shares in your property whenever you can afford to, right the way through until you own the property outright. Each time you ‘staircase’, the rent payable will be recalculated and will reduce proportionately. However, you are never compelled to buy further shares and the original share split can remain in place.

The shared ownership schemes are important in helping people who are looking to get a foothold on the property ladder but are struggling to do so, and, as with any housing scheme, it is important to discuss the details with a professional mortgage adviser who will be able to find the most suitable deals for your situation.

For more information on a wide range of Government Help-to-By Schemes go to:
www.gov.uk/affordable-home-ownership-schemes

See more Mortgage Buzz articles on our website: